Customer Service Assistant Manager (Mandarin & English Speaker)

 

Job description:


•  Giving information and helping to solve customer problems

•  Dealing with complaints

•  Create an explanation or clarification about all of the complaint and suggestion thru Social Media, Chat Message, Call Centre, etc

•  Conduct customer satisfaction surveys

•  Collaborative Branding Activities: organize events and collaborate with distributors

•  As Bridge between company and distributors/leaders to find information about market situation, problem-solving, etc

•  Branding Merchandise: create the merchandise that related to the company

•  Supervise the equipment service progress

•  Communicating with headquarters to complete the project

•  Collaborate with other departments (Education & Training, Marketing, etc) to manage reputation, identify key players, and coordinate actions

•  Preparing monthly reports on customer service progress


Requirement:



•  Bachelor’s degree in management, communications, marketing, or a related field

•  3 years of experience as a Customer Service Management

•  Have good Mandarin (is a must) and English skills

•  Have excellent communication skills

•  Be polite, confident, and friendly

•  Understand the needs of customers

•  Be good at teamwork and able to work on their own initiative

•  Be accurate and pay attention to detail, even when under pressure

•  Have good computer skills

•  Be smart and well-groomed if working face to face with customers


minat?

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Business Document Translation English Personal Assistant Translation

Published Budget: Rp 5,000,000 - 8,000,000
Finish Days: 30
Published Date: 16/06/2021 16:03:43 WIB
Start Date:
Finish Date:
Project Status: No Action
Accepted Worker:
Accepted Budget: Rp 0
Project Ending:

Project Owner

tputradev
Kota Jakarta Selatan
    
10.00/10.00
125 Point
#3,029 dari 322,972

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