lidyaferdieni (lidyaferdieni)

Berpengalaman lebih dari 6 tahun di bidang Helpdesk, IT Operations, dan Data Analysis. Terbiasa bekerja dengan SLA ketat (respon ≤5 menit, SLA >95%) dan menangani beban kerja tinggi (200+ tiket bulanan, 300+ tiket harian).

Saya pernah mendukung transisi sistem tiket dari manual ke Salesforce, serta melatih engineer baru dalam proses onboarding teknis.

Keahlian saya meliputi:

Analisis data operasional
Entry data dan dokumentasi
Koordinasi lintas tim
Peningkatan efisiensi proses kerja

Saya siap membantu proyek-proyek freelance di bidang support teknis, data entry, pengolahan data, atau dukungan operasional jarak jauh.

Data Entry Support Service Technical Support Personal Assistant iPhone/iOS Content Management System (CMS) Microsoft Office Microsoft Excel Data Analysis Zendesk

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User Name:	lidyaferdieni
Account Type:	Personal Account
Date Registered:	17/07/2023 12:40:15 WIB
Last Seen:	26/03/2026 13:29:52 WIB
Provinsi:	DKI Jakarta
Kabupaten:	Kota Jakarta Pusat
Website:
Online Hours:	9.97
Projects Won:	0
Projects Completed:	0
Completion Rate	-
Projects Arbitrated:	0
Arbitration Rate	-
Current Projects:	0

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2025: IT Operation, Data Analyst, Admin

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