Hi, I'm Slamet Rivai, a Customer Experience & Operations professional with over 9 years of experience in service operations, system automation, and digital process improvement.
I specialize in helping businesses improve efficiency and customer experience through automation, workflow optimization, and data-driven solutions. My background includes building web-based systems, WhatsApp Business automation, OCR-based data processing, and operational dashboards that support faster decision-making.
As a Certified Data Analyst, I focus on turning operational and customer data into actionable insights, not just reports. I've worked closely with cross-functional teams to streamline processes, reduce response time, and improve overall business performance.
If you're looking for someone who understands both business operations and practical automation, I'm here to help you build scalable and efficient solutions.
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