Hello! I am a professional with over 7 years of diverse experience across business process outsourcing (BPO), corporate environments, and factory operations. I specialize in operational workflow optimization, customer experience management, and highly organized administrative/data reporting.
Throughout my career, I have proven a strong track record of building efficient tracking systems and delivering high-quality results:
- Data & Reporting Excellence: Built a comprehensive production reporting system from scratch at PT Merdi Mahayana and developed a test-failure reporting framework that was adopted as a regional standard across Bureau Veritas CPS APAC.
- Operational Leadership: Experienced in supervising end-to-end administrative and operational processes across production, warehouse, and office environments.
- Premium Client Support: Maintained a 95% CSAT score with zero DSAT for consecutive months, while managing multi-channel communications for global brands like Under Armour, Polo Ralph Lauren, and Lululemon.
With advanced English proficiency (C1 level) and strong mastery of Microsoft Excel, I approach every freelance project with meticulous attention to detail, strong problem-solving skills, and absolute reliability. Let's collaborate to streamline your busines
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