Hello, I'm Erlina, an Operations and Customer Support professional with experience in handling customer tickets, issue monitoring, operational support, and process improvement.
In my current role, I manage customer inquiries and operational issues, coordinate with internal teams to ensure timely resolution, and monitor service performance to maintain operational efficiency. I am also experienced in data analysis and reporting using Looker Studio, where I create dashboards and insights to support decision-making and improve team productivity.
My strengths include problem-solving, attention to detail, communication, data analysis, and process optimization. I am comfortable working with large datasets, analyzing operational trends, and providing actionable recommendations to improve customer experience and business operations.
I am committed to delivering high-quality work, meeting deadlines, and maintaining clear communication throughout every project. I look forward to collaborating with clients and helping them achieve their goals.
Loading ...
