Hi i am Firdausa.
I have more 3 years of experience in Customer Service & Support with recognized strengths in customer relationship maintenance, company product sales troubleshooting, and proactive planning/implementation of procedures and systems to mitigate problems from the outset, and building a customers loyalty. Possess solid computer skills. Excellent working knowledge of Windows and Mac systems; Excel, Word Perfect, MS Word, Corel Draw. I used to work as a team work, so I have the ability to work well in a team. And now im working as customers service Fraud and promo team in one of big ecommers in Indonesia by digital (email, chat, social media).