Shipo201989 (Shipo201989)

2008: John Robert Power, Personality Development and
Business Etiquette

2010: Diklat “ Freight Forwarding “ angkatan XXVI / LPMT
TRISAKTI

2012: Export Consolidation
PT. Nippon Express Indonesia | Nov 2011 - Mar 2012

Received SI booking from customer
Booking space to carrier -Arrange pick up empty container
Provide container loading plan (CLP)
Arrange pick up cargo to customer side
Provide Final SI,VGM data to carrier
Provide and issued BL
Communication to gent overseas related incoming shipment
Monitor and check stuffing process at warehouse consolidation
and make sure all cargo already stuffing process based on CLP
data

2015: Customer Service Executive Premier Plus Export-Import
PT. Damco Indonesia | Apr 2012 - Dec 2015

Received booking from customer or agent overseas for export
or import
Check contract and quotation based on agrement
Open job on system (kewill system)
Prepare document requirement for export or import process
Coordinate with operation for arrange export import activity
Monitoring all activity and update everu progress to customer
Provide monthly report to customer
Provide BL preparation
Communication to agent overseas for incoming shipment
export or import
Monitor Guarantie container
Input job costing on kewill system
Received NOA from agent overseas
Communication incoming shipment to customer
Flat file manifest
Coordinate with custom division related preparation incoming
& upcoming shipment from pre clearance until clearance
process

2016: Dangerous Good by Sea Transport

2019: Section Head Customer Service & Operation EXIM Sea & Air
PT. Pancaran Group | Jan 2016 - Jun 2019

Received booking from customer for export import and
delegated to team for process or handle by self
Analise order booking export import from customer before
execution
Monitoring daily activity export import for operation and cs
team
Make sure activity operation based on standar cost operation
Provide SOP and KPI internal Team
Provide standar cost activity EXIM TEAM
Monitoring Guarantine container,input selling buying and
billing process
Develop internal Team
Solve complain from from customer
Provide monthly report to management
Set up Document for custom process
Accompany customer to meet custom officer if needed
Build good relationship to all vendor(trucking’shipping
line,Airline)

2023: Sales Support Manager
IFB International Freightbridge Ltd | Jul 2019 - Now

To maintain pro-active communication with existing customers
To lead and manage sales support team
Ensuring sales support members execute their job functions
properly (timely quotation creation, shipment arrangement
with overseas agents/IFB offices and customers, cost and
revenue input to IFB’s system, insurance arrangement with
customer and insurance agents)
Being escalation point for sales support related matters
Seasonal visits to existing and potential clients with sales team
to ensure that clients have stronger account management
team’s support
Supporting the implementation of new business by using SOP
formats for sales support, operations and finance departments
Weekly review of sales support activities with National Vertical
Market Manager
Bridging operation team and customers to have a better
alignment of shipment Arrangement
Customer complaint handling related to sales support,
commercial and operation
SOA monitoring and follow up
Other duties assigned by National Vertical Market Manager and
General Manager