arianto (arianto)

2024:
Work Experience


A.Mentor

Inco Academy - Work in Tech Scholarship
Alterra Academy - Plan Indonesia

Mentor for Google IT Support Professional Certificate Training

1.Jun 28 - Jul 29, 2022 (D class, 425 participant)

2.Aug 10 - Sep 14, 2022 (F class, 425 participant)


B.Freelance IT Engineer

1.Nisa Tec (https://nisatec.com/)

Project Telkom Malaysia

Site PT. SDI – Jakarta
Feb 2024

 Upgrade JUNOS on Juniper MX480

Site Ancol
Feb 2024
Card Replacement - Infinera GX G42

2.FLS Group - Indonesia Office (https://fls-group.com/)
Freelance Technical Support

May 2023 - now

3.Zion Tech Group (https://ziontechgroup.com)

Project at Standard Chartered Bank
Feb 2023
HDD replacement on Hitachi Unified Storage

4. Excis (https://www.excis.com)
IT Service Company
As Consultant

Scope of work :
ITIL Practices/ Desk-side Support/ Windows 10 OS & Migration, basic MAC and IOS support
ITSM/tools/knowledge management portal/queue management/dial-in access/remote access for cross country etc from JLL to deliver the Service.

Analysis of hardware and software for troubleshooting purposes.

Taking actions and perform activities to check the functionality of cabling and systems

Analysis, processing and if necessary forwarding of faults,

Repair and recovery of the operational capabilities and functions in context of the contracted service level,

IMAC services that require an on-site execution of a service request,

On-site support to 2nd level support groups of the Supplier

On-site configuration: Amendments and changes of configuration to restore functionality,

Maintenance of the knowledge database,

Work according to implemented processes: incident, request, and change,

Resolve incoming incidents and requests that are dispatched via the IT Help Desk, in close cooperation with the user at the site.

Actions in the context of the 2nd-Level Support and coordination of the 3rd-Level Support, Provision, maintenance and tracking of temporary devices (e.g. desktop, laptop and mobile devices).


a.Project at JLL Indonesia as Backfill Engineer
May 2021 - May 2022

b.Project at Adidas Sourcing Office Indonesia as Backfill Engineer
Jan 2022 - Jan 2023

c.Project at Caterpillar Indonesia as Backfill Field Engineer
Apr 2022 - Apr 2023

d.Project at PepsiCo - PT. Quaker Indonesia as Field Engineer
Aug 2022 - Dec 2023

e.Project at Elanco Animal Health as Field Engineer
Oct 2022 – Dec 2023

f.Project at PT. Monang Sianipar Abadi as Field Engineer
Oct 2022

5.Iron Service Global (https://ironserviceglobal.com/)
IT Service Company

a.Project at FLSmidth Indonesia Office as Field Engineer under TCS - Tata Consultancy Services
Feb 2022
b.Project at Honeywell Indonesia Office as EUC L1 under Wipro
Mar 2023
Responsibilities:
Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
Manage IMAC and desk side support services.
Manage hard and soft break fix services for laptops and desktops.
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
Ensure that each Desktop Device is installed with the appropriate Desktop image.
Manage Desktop Devices (hardware and software) incidents through to resolution.
Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.







6.Spade Living ( h ttp://www.spadeliving.com)
Furniture Company
2017 - Now

Maintenance 2 laptop, 2 printer, 1 Wifi

7.CV Cahaya Abadi
Printing & Label Company
2015 - Now.

Maintenance 5 PC’s, 4 Printer, 1 Router / Wifi

8.PT. Ganesha Ravindo Impex
Garment & Trading
Aug 2021

Install LAN & WIFI, setup PC, printer and email on new office

9.PT. Formwell (http://formwellproducts.com)
Decorative surface materials Company
Jan - Des 2015

Maintenance 20 PC’s, 5 printer, 2 server, 2 fingerprint, 1 Router

10.WIse Pacific Venture (http://www.wisepacific.com)
IT Services and IT Consulting

Apr - Aug 2011
System Engineer Freelance

* Solution expert and end-to-end service delivery for Cyber-Ark, Imperva, Lumension (LEMSS)
* Assist clients/partners in complex deployment and to do post-sales activities.

Project : Prudential Indonesia, Charoen Pokphand Indonesia Tbk, Lautan Luas Tbk

Training
Tata Kelola dan Manajemen IT Service by Inixindo, Aug 31 - Sep 2, 2021
Open Network Automation & SDNV Workshop by SDx Indonesia Community, July 24-25, 2021
Global Azure Bootcamp by MUGI & IDX Incubator, 2017
Web Development (Front End) by Coding Indonesia and DSI, Sep – Des 2016,
Introduction to ITIL V3 by Mitratex, Mar 1, 2016
Enterprise Architecture by ATD, 2013

Skill
I have extensive involvement in design, develop and maintain enterprise system, project management, build IT policy and procedure, lead a team in managing IT infrastructure and security including operation and support, manage system availability & performance based on SLA, lead IT service delivery as part of IT service management, IT Cost & Budget, build a good working synergy with all team and related parties.
Windows Server, Windows OS / Mac / Linux, Network Infrastructure (Cisco, Fortinet, Mikrotik), ERP (XTS, SAP Basic and MS Dynamics), Mail Server (Exchange, Zimbra, MDaemon)

Certification:
Manajemen Infrastruktur dan Teknologi Informasi - MOCC - Information Systems Study Program Faculty of Computer Science, University of Indonesia - Mar 7, 2023. Cert ID; SERT-809/UN2.CIL/PDP/01.03/2023
NSE 3 Network Security Associate - Fortinet - Oct 2022 - Oct 2024
Cert ID; klj7HAsk4Z https://training.fortinet.com/mod/customcert/verify_certificate.php
 Mikrotik Dasar – IDN.ID
Cert ID : IDN-1705392399-182-4555 https://lms.idn.id/cert-verification
Cisco Dasar – IDN.ID
Cert ID : NF-1665652311-184-4555 https://lms.idn.id/cert-verification
Jaringan Komputer Dasar – IDN.ID
Cert ID : NF-1663841970-180-4555 https://lms.idn.id/cert-verification