Shofwatunnida (Shofieken14)

Virtual Assistant | Data Entry | Customer Service (Helpdesk)

Hi, Im Shofwatunnida, a detail-oriented Virtual Assistant with expertise in data entry, policy administration, and customer service (helpdesk support). I have years of experience in the insurance and financial industries, handling data processing, payment verification, and client support.

Skills & Tools:

? Data Entry & Processing Life Asia, Case 360, CRM
? Administrative Support Customer data management, policy updates
? Helpdesk Support Resolving inquiries, coordinating with teams
? Software Proficiency Microsoft Office, Google Workspace

I am reliable, organized, and committed to delivering high-quality work. Lets work together to streamline your business! ?

? [email protected] | ? +62 812-8668-2090
? Shofwatunnida

Administrative Support Data Entry Email Support Email Handling Administration Microsoft Office

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User Name:	Shofieken14
Account Type:	Personal Account
Date Registered:	26/02/2025 16:09:53 WIB
Last Seen:	14/03/2025 16:42:45 WIB
Provinsi:	DKI Jakarta
Kabupaten:	Kota Jakarta Barat
Website:	https://www.linkedin.com/in/shofwatunnida-shofwatunnida-9bb112171/
Online Hours:	12.78
Projects Won:	0
Projects Completed:	0
Completion Rate	-
Projects Arbitrated:	0
Arbitration Rate	-
Current Projects:	0

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2012:
Billing & Customer Service � PT ARDH Global Indonesia (2012)

Project Duration: March 2012 � May 2012

Description:
Managed invoice processing, followed up on pending payments, and resolved customer complaints. Provided daily and monthly financial reports.

Tools Used:
Microsoft Excel, Google Sheets

2013: Claims Processing & Payment Verification � PT AIA Financial (2012-2013)

Project Duration: September 2012 � August 2013

Description:
Processed death claims, prepared payment letters, and ensured payments were transferred to the correct bank accounts. Followed up with business partners to meet SLA standards.

Tools Used:
Life Asia, Microsoft Excel, Vclaim

2022: Data Entry & Policy Update � PT AIA Financial (2013-2022)

Project Duration: September 2013 � May 2022

Description:
Managed customer policy updates, data entry, and payment verification using Life Asia & Case 360. Ensured accuracy in data processing and coordinated with branches for document validation.

Tools Used:
Life Asia, Case 360, Microsoft Office

2024: Helpdesk Support for Insurance Agents � PT Panin Dai-ichi Life (2022-2024)

Project Duration: September 2022 � June 2024

Description:
Assisted insurance agents by resolving policy-related inquiries via email and online platforms. Coordinated with multiple departments to provide accurate and timely responses.

Tools Used:
CRM Cases, Microsoft Outlook, Google Workspace

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Shofwatunnida (Shofieken14)

Virtual Assistant | Data Entry | Customer Service (Helpdesk)

Skills & Tools:

Ratings & Rankings

Services

Products

Customer Support

Jam Layanan

Tentang Kami

Knowledgebase

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Shofwatunnida (Shofieken14)

Virtual Assistant | Data Entry | Customer Service (Helpdesk)

Skills & Tools:

Ratings & Rankings

Services

Products

Chat

Newsletter

Customer Support

Jam Layanan

Tentang Kami

Knowledgebase

Payment Methods