I am a dedicated virtual assistant specializing in customer service, with 3 months from April 2023 until present in receptionist, combined with my in-depth understanding of administration and 5 months of my extensive experience in telephone operator . I have a passion for delivering exceptional support I am confident in my ability to contribute to your team's success.
In my previous roles, I have demonstrated strong communication skills, empathy, friendly, detail oriented, well organized, reliable and problem solving abilities while assisting customers with their inquiries and resolving issues promptly. I am well-versed in utilizing customer relationship management (CRM) software to manage customer interactions effectively, microsoft office . You can count on me to do smaller tasks while you focus on your big role. Let's make it awesome!
JosephineRia09 (JosephineRia09)
Customer Service Microsoft PowerPoint Email Handling Microsoft Office Microsoft Word Cisco Canva Google Workspace
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| User Name: | JosephineRia09 |
| Account Type: | Personal Account |
| Date Registered: | 17/08/2023 15:04:37 WIB |
| Last Seen: | 25/08/2023 16:49:50 WIB |
| Provinsi: | Jawa Barat |
| Kabupaten: | Kota Bekasi |
| Website: | |
| Online Hours: | 5.29 |
| Projects Won: | 0 |
| Projects Completed: | 0 |
| Completion Rate | - |
| Projects Arbitrated: | 0 |
| Arbitration Rate | - |
| Current Projects: | 0 |
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2019: About the client:
PT Adaro Persada Mandiri.
Company operates as the first and only metallurgical coal producer in Indonesia.
My Scope : - Handle internal and external phone calls.
- List the name of clients, company name, phone
number, also message from clients.
Tools : - Cisco Finesse (Cisco IP Communicator).
- Microsoft excel.
- Microsoft Outlook.
Results : - 29-40 list of telephone operator in a day.
2023: About the client:
HS Virtual Support.
The founder of HS Virtual Support is Hotdita M Sinaga. She is one of virtual assistance from Indonesia especially Surabaya. She needs help to find out target market research.
My Scope : - List the name of company.
- Position of job vacancy.
Tools : - Google Spreadsheet.
- LinkedIn.
- Upwork.
- Fiverr.
Results : - 20 list of clients target from any Sources.
2023: About the client:
PT Nusantara Sejahtera Raya (Cinema XXI).
A company that focuses on screening films and providing F&B to provide a high - quality entertainment experience.
My Scope : - Sort documents and packages.
- Input documents and packages from Shipper
name, Receiver name, Name of
Company/Name of Cinema, Province, Zip
Code, Telp. No, Type of things (document or
package), Add of notes( Handle with care,
Urgent, Fragile). Type of Service (Yes and
Reguler).
Tools : - JNE Customer Self Services System.
- PDF.
Results : - 10- 35 list of packages and documents in 20
minutes
2023: About the client:
PT Nusantara Sejahtera Raya (Cinema XXI).
A company that focuses on screening films and providing F&B to provide a high - quality entertainment experience.
My Scope : - Helping employees to book meeting room in
Cinema 21 Meeting Room Booking System.
Record/typed how many people want to
meeting, time in and out, with internal or
external, if there is external mention the
company name.
Tools : - Cinema 21 Meeting Room Booking System.
Results : - 2 -5 list of booking meeting room in a day.
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