I'm a hard worker who always try to think positively. I like to learn more about new things and i could control my emotion. I always think before do anythings, and adaptable. My work background is focused in customer satisfaction.
Work Experience:
Citibank (Citiphone Officer)
DEC 2017 - APRIL 2018
- Handling all incoming calls especially for credit card product
- Follow up all the non quick kill cases to the related teamPosisiAgent Maintenance and Operation StaffÂ
NOVEMBER 2019 - PRESENT
- Agent Verification Data
- Agent Recruitment
- Agent Training
- Agent Monitoring
- Brand and Project Daily Report
- Partner Sharing
- Project Customer ServicePeriode WaktJun 2018 – Jan 2019Durasi Pekerjaan
Customer Service Executive
JUNI 2018 - JANUARI 2019
Handling all incoming calls, outoing calls, email, live chat, appstore, playstore and social media.
Customer Service Team Lead
JANUARI - NOVEMBER 2019
Monitoring all agents, make a schedule, handling hard complaint cases, follow up hard complaint to the client team, and make sure all the job running as SOP of the company and client.
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