Novicharullah Is Arkiang (novicharullah)

 

 

I'm a hard worker who always try to think positively. I like to learn more about new things and i could control my emotion. I always think before do anythings, and adaptable. My work background is focused in customer satisfaction.

Work Experience:

Citibank  (Citiphone Officer)

DEC 2017 - APRIL 2018

- Handling all incoming calls especially for credit card product

- Follow up all the non quick kill cases to the related teamPosisiAgent Maintenance and Operation Staff 
NOVEMBER 2019 - PRESENT
- Agent Verification Data
- Agent Recruitment
- Agent Training
- Agent Monitoring
- Brand and Project Daily Report
- Partner Sharing
- Project Customer ServicePeriode WaktJun 2018 – Jan 2019Durasi Pekerjaan

Customer Service Executive

JUNI 2018 - JANUARI 2019

Handling all incoming calls, outoing calls, email, live chat, appstore, playstore and social media.

Customer Service Team Lead

JANUARI - NOVEMBER 2019

Monitoring all agents, make a schedule, handling hard complaint cases, follow up hard complaint to the client team, and make sure all the job running as SOP of the company and client.



Administrative Support Data Entry Customer Service Email Support Support Service Email Handling Administration

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Display Name: Novicharullah Is Arkiang
User Name: novicharullah
Account Type: Personal Account
Date Registered: 25/03/2020 20:46:15 WIB
Provinsi: DKI Jakarta
Kabupaten: Kota Jakarta Timur
Website: linkedin.com/in/novicharullah-ismail-arkiang-52a20014b
Online Hours: 6.26
Projects Completed: 0
Current Projects: 0
Last Seen: 21/05/2020 11:01:55 WIB

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