I'm a hard worker who always try to think positively. I like to learn more about new things and i could control my emotion. I always think before do anythings, and adaptable. My work background is focused in customer satisfaction.
Citibank (Citiphone Officer)
DEC 2017 - APRIL 2018
- Handling all incoming calls especially for credit card product
Customer Service Executive
JUNI 2018 - JANUARI 2019
Handling all incoming calls, outoing calls, email, live chat, appstore, playstore and social media.
JANUARI - NOVEMBER 2019
Monitoring all agents, make a schedule, handling hard complaint cases, follow up hard complaint to the client team, and make sure all the job running as SOP of the company and client.