wiby.saputra (wiby.saputra)

I am Wiby Dwi Saputra, an experienced professional with over 9 years in the fields of Quality Assurance and Customer Service. I have a proven track record of enhancing customer satisfaction and improving operational efficiency.
Throughout my career, I have developed a deep skill set, including:
? Quality Assurance & Control: Supervising and evaluating customer interactions to ensure compliance with quality standards.
? Team Leadership & Training: Leading teams and conducting regular training sessions to improve performance.
? Customer Service Excellence: Analyzing customer feedback and implementing process improvements to enhance service efficiency.
? Data Analysis & Reporting: Developing and implementing quality assurance protocols and training programs.
? Process Improvement: Identifying and addressing performance gaps, and implementing new quality control processes.
? Communication & Interpersonal Skills: Coordinating with various departments to ensure seamless service delivery and customer satisfaction.