mhumprey (mhumprey)

With over eight years of experience in the customer experience industry, I have developed strong skills in problem solving, analytical thinking, claim investigation, customer service management, and leadership. I have led and managed teams of inbound and outbound call center agents, ensuring quality service delivery, customer satisfaction, and KPI achievement. I have also handled end-to-end claim investigations from customers to insurance partners, and analyzed claim rate performance of deliveries.

In addition, I have a passion for digital marketing, copywriting, and KOL management. I have successfully contributed to creating and managing influencer marketing campaigns, producing campaign assets, developing content plannings, and reviewing creative content. I have built long-term relationships with valuable KOLs, influencers, brands, and agencies, and collaborated with them on various projects. I have also proven myself as a content creator and KOL/Influencer collabs with brands and agencies.