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Salam kenal, saya Anin. Freelancer yang biasa mengerjakan input data, transkripsi atau penulisan ringan. Saya berusaha bekerja cepat dan rapi serta mengutamakan kebutuhan klien. Saya siap melakukan kontribusi dan komitmen menyelesaikan pekerjaan tepat waktu. Terima kasih atas kesempatannya, semoga bisa bekerja sama dengan baik.

Data Entry Affiliate Marketing Microsoft Excel Canva

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Halo, nama saya Meriam Zanariah, saya adalah seorang Customer Operations Specialist dengan pengalaman lebih dari 14 tahun di industri layanan pelanggan dan operasional. Saya memiliki latar belakang di bidang teknik kimia, namun sejak awal karier saya memilih untuk fokus pada dunia customer experience, dan ternyata di sanalah saya menemukan passion saya.

Selama 3 tahun terakhir, saya menjabat sebagai Customer Operations Lead di GovTech Edu, di mana saya bertanggung jawab memantau KPI, menganalisis proses layanan pelanggan, serta berkolaborasi erat dengan tim produk dan teknologi untuk meningkatkan pengalaman pengguna. Saya juga memimpin tim operasional, merekrut, melatih, dan membangun budaya kerja yang berfokus pada perbaikan berkelanjutan.

Sebelumnya, saya pernah memimpin tim appeals di GO-JEK, menangani eskalasi kasus yang kompleks dan melakukan banyak kolaborasi lintas departemen seperti legal, risk operations, dan customer service. Pengalaman lain saya termasuk mengelola dukungan sosial commerce di Berrybenka dan memimpin tim customer service di VADS Indonesia.

Saya terbiasa bekerja menggunakan sistem CRM seperti Salesforce dan Zendesk, serta memiliki keahlian dalam analisis data, pelatihan tim, dan penyusunan strategi pengalaman pelanggan. Saya percaya bahwa mendengarkan pelanggan dengan empati dan respons cepat adalah kunci membangun loyalitas jangka panjang.

Saya pribadi adalah orang yang proaktif, suka tantangan, dan punya can-do attitudeselalu mencari solusi, bukan alasan. Saat ini, saya sangat antusias untuk membawa pengalaman dan energi positif saya ke tantangan berikutnya di bidang customer experience atau operasi layanan.