Experienced and skillful on 5+years Experiences in Operations Division. Always provide high quality service. I would like to have career to expand my experience in Operations or other Department, especially Business and Revenue team, on my experience i always provide high quality service to all Customers in Email, Live Chat, Whatsapp, and also Inbound Call. as a Customer Service and Call Center. Represent and Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers. Troubleshoot and resolve all inquiries over all Channels Proactively monitor and review any activities, transactions and data suspected for possible fraud by utilizing appropriate analytical techniques.Do cross selling to improve selling target. Maintain high satisfaction from all customers and ask Feedback for product Improvement.
I have some abilities in using application and programming language, such as Ms. Office, Adobe Photoshop, Adobe Premier Pro, HTML and also i can using database tools such as Salesforce, Zendesk, Zopim, Clevertap, and Metabase, beside those skills, as a Service Provider i have abilities ini persuasive Speech, Negotiating, Decision making, Analytical Thinking and also Sales and Marketing
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