Professional Summary
Customer Service and Quality Assurance Specialist with 7 years of experience in customer support operations. Proficient in handling live chat and email support, monitoring service quality, creating performance reports, and improving standard operating procedures (SOPs). Adept with tools such as Zendesk, Salesforce, CRM systems, Google Workspace, and Microsoft Office. Highly organized, detail-oriented, and adaptable to remote work environments.
Skills & Tools
Customer Service Platforms: Zendesk, Salesforce, Custom CRMs
Quality Assurance: Email monitoring, agent evaluation, SOP implementation
Tools: Google Docs, Google Sheets, Microsoft Office
Soft Skills: Communication, problem-solving, attention to detail, multitasking
Other Information
Available for freelance, contract, or full-time remote positions
Comfortable working in asynchronous teams and flexible time zones
Passionate about delivering excellent customer experiences
Languages: Bahasa Indonesia (native), English (basic/intermediate)
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