tiaaza23 (tiaaza23)

2023: Hello, my name is Mutia, and I bring over seven years of experience in the dynamic field of quality assurance within the contact center industry. Throughout my career, I've been dedicated to ensuring operational excellence and customer satisfaction by implementing robust quality assurance processes and methodologies.

In my previous roles, I have successfully led quality assurance initiatives, conducting thorough audits to maintain and enhance service standards. I have a proven track record of implementing improvements that not only meet but exceed industry benchmarks. My background has equipped me with a keen eye for detail, a deep understanding of customer service best practices, and the ability to identify areas for improvement.

In addition to my contact center experience, I've also served as an auditor for UC News, where I honed my skills in evaluating content quality and adherence to platform guidelines. This experience has given me a unique perspective on maintaining high standards in a digital content environment.

I am passionate about leveraging my expertise to drive continuous improvement and deliver exceptional results. I am excited about the opportunity to contribute to crypto exchange and bring my skills in quality assurance and auditing to a new and dynamic setting.