I have previous experience working as a customer service representative at a telecommunications company for approximately 1 year. My responsibilities in this role included handling and providing solutions for customer complaints and inquiries offline. Additionally, if necessary, I would connect customers to the relevant teams for further assistance.
Furthermore, I have been working as a content creator on YouTube since 2017 and continue to do so. This role has sharpened my skills in communication, problem-solving related to content ideas, and content research. I believe these skills can be valuable in my current position as a live agent.
I also possess the ability to edit videos and photos using various applications, including Capcut, Adobe Premiere, and Adobe Photoshop. Additionally, I have experience in building a career as a futsal and football referee. This journey has helped me develop leadership skills, coordinate with colleagues, and make decisions based on rules and tolerance.
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