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Berpengalaman lebih dari 6 tahun di bidang Helpdesk, IT Operations, dan Data Analysis. Terbiasa bekerja dengan SLA ketat (respon ?5 menit, SLA >95%) dan menangani beban kerja tinggi (200+ tiket bulanan, 300+ tiket harian).

Saya pernah mendukung transisi sistem tiket dari manual ke Salesforce, serta melatih engineer baru dalam proses onboarding teknis.

Keahlian saya meliputi:

  • Analisis data operasional

  • Entry data dan dokumentasi

  • Koordinasi lintas tim

  • Peningkatan efisiensi proses kerja

Saya siap membantu proyek-proyek freelance di bidang support teknis, data entry, pengolahan data, atau dukungan operasional jarak jauh.


Data Entry Support Service Technical Support Personal Assistant iPhone/iOS Content Management System (CMS) Microsoft Office Microsoft Excel Data Analysis Zendesk
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Berani,suka tantangan,bertanggungjawab

Administrative Support Data Entry Accounting English Sales and Marketing Writing Administration Tutorial/Assistant Microsoft Word Microsoft Excel Youtube RAB (Rencana Anggaran Biaya) RAB
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