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Saya Marcia Devana, lulusan S1 Agribisnis yang saat ini aktif mengisi waktu luang dengan pekerjaan freelance. Sebagai seorang freshgraduate, saya memiliki kemampuan komunikasi yang baik, mahir menggunakan perangkat Microsoft Office, mahir dalam menginput data, dan memiliki pengalaman sebagai host live streaming secara paruh waktu. Saya selalu berusaha untuk mengerjakan tugas-tugas dengan rapi dan teliti. Saya sangat antusias untuk terus belajar dan berkembang dalam berkarir.


Data Entry Business Proposals Customer Service Affiliate Marketing Audio Editing ActionScript Administration DirectAdmin Data Analysis Audio Recorder
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Professional Summary

Customer Service and Quality Assurance Specialist with 7 years of experience in customer support operations. Proficient in handling live chat and email support, monitoring service quality, creating performance reports, and improving standard operating procedures (SOPs). Adept with tools such as Zendesk, Salesforce, CRM systems, Google Workspace, and Microsoft Office. Highly organized, detail-oriented, and adaptable to remote work environments.


Skills & Tools

Customer Service Platforms: Zendesk, Salesforce, Custom CRMs
Quality Assurance: Email monitoring, agent evaluation, SOP implementation
Tools: Google Docs, Google Sheets, Microsoft Office
Soft Skills: Communication, problem-solving, attention to detail, multitasking


Other Information

Available for freelance, contract, or full-time remote positions
Comfortable working in asynchronous teams and flexible time zones
Passionate about delivering excellent customer experiences
Languages: Bahasa Indonesia (native), English (basic/intermediate)

Administrative Support Data Entry Video Editing Administration E-Commerce Microsoft Office Analysis Data Analysis Zendesk Google Workspace
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